Return & Exchange

Hi-Street does not offer any “Refund” or “Money Back Guarantee” on purchased items. 

WOW-price items are Non-Returnable and Non-Exchangeable

All products purchased from can be exchanged within 10 days of purchase only if: -

  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product that was actually purchased.
  • Customer must notify us within 3 days of delivery by writing email to or by informing us at our WhatsApp +92-309-6661027
  • First contact our Customer Service department so we can try to help you with whatever you need. Finally, if you wish to file an official complain, form link given below:
  • Replacement will be sent in case of wrong / faulty order is dispatched. You will be required to email photographic evidence of the defective item at within 3 days of purchase.
  • In case customer desires to exchange the product within time frame, then customer will pay the shipping charges.
  • We offer one-month product guarantee, only if there is a manufacturing fault and not a tampering in the product by customer.
  • This claim by customer will only be accepted / valid after analysis of the faulty product by our quality department. Once checked thoroughly and approved by quality department, customer will get the repair or replacement subject on the condition.

Hi-Street, reserves all the rights of claim approvals and decisions in favors of both parties.

  • There are certain scenarios where it will be not possible for us to support exchanges. Such scenarios include:
  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use. The product has tampered. Anything is missing from the package including price tags, labels, original packing, purchase receipts.
  • Accessories are not exchangeable or claimable.
  • Products purchased at any discount are not exchangeable or claimable.
  • Company decision regarding product claim would be final and that cannot be challengeable in any court.
  • In the event a product is listed at an incorrect price or with incorrect information.
  • Due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.
  • We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.
  • We reserve the right to make changes to the Information on this website, or to services described there in, or update such information at any time without notice.